Shipping policy

In-Store Pickup

  • Fee: Free

  • Pickup processing takes time, so we appreciate your patience. You will receive an email notification once your order is ready for collection.

  • Please pick up your item at the store within 7 days of receiving the notification using the Order Number provided in the email.

  • If the order is not collected within 7 days from the pickup notification email, we reserve the right to cancel the order without offering refunds or exchanges.

  • If the order is not collected within 14 days from the pickup notification email, a storage fee of HK$10 per day will be charged starting on the 15th day. You must pay the accrued storage fees before collecting your items.

  • Once the pickup notification has been sent, requests to change the delivery method to SF Express will not be accepted.

SF Express (Delivery / Self-Pickup)

  • Free local shipping is provided on single orders over HK$600 (excluding certain specified products).

  • Orders will not be split into multiple shipments. If you purchase items with different release/dispatch dates, all items in the order will be shipped together once everything arrives.

  • The company reserves the right to choose the most optimal and cost-effective shipping method without prior consultation with the customer.

  • SF Express no longer sends SMS pickup notifications; please download the SF Express app to track your package status.

  • Order consolidation is not available unless actively initiated and assisted by us.

International Shipping

  • Taiwan: SF Express (Freight Collect). Please email us your ID number after placing the order for customs/recipient information.

  • Macau: SF Express (Freight Collect).

  • Other Destinations: International shipping rates are based on real-time quotes from Hongkong Post. Once your package is ready, you will receive an email notification detailing the exact shipping cost and payment process. Items will be dispatched immediately upon payment verification.